News for 'Customer Service Points'

Lower Costs Ahead for Electric Truck Buyers

Lower Costs Ahead for Electric Truck Buyers

Rediff.com19 Nov 2025

Blue Energy Motors, a Mumbai-based outfit, is set to disrupt the market for two million heavy-duty trucks running on diesel and petrol in the case of routes under 500 km by transforming them into electric.

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

Rediff.com7 Dec 2025

The aviation regulator stated that the "primary cause" of the disruptions was IndiGo's failure to make "adequate arrangements" to meet the revised staffing, duty-time and rostering requirements under the newly implemented Flight Duty Time Limitations scheme.

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

Rediff.com2 Dec 2025

What is currently perceived as a massive, low-tech liability could become a high-value, export-oriented economic engine, points out Ajit Balakrishnan.

US visa curbs, AI surge will shape Indian IT in 2026

US visa curbs, AI surge will shape Indian IT in 2026

Rediff.com23 Dec 2025

India's $280-billion IT industry heads into 2026, balancing visa-related headwinds and global trade uncertainty against its biggest-ever push into artificial intelligence and the rapid expansion of global capability centres (GCCs). Heightened scrutiny of the US H-1B visa programme - including a proposed $100,000 fee for new visas and concerns over a potential 25 per cent outsourcing tax - has complicated cross-border delivery for Indian firms, even as companies accelerate efforts to reduce reliance on onsite staffing.

How Your Grievances Can Be Fixed!

How Your Grievances Can Be Fixed!

Rediff.com14 Oct 2025

CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.

HDFC Bank barred from onboarding new clients in Dubai branch

HDFC Bank barred from onboarding new clients in Dubai branch

Rediff.com27 Sep 2025

HDFC Bank has been barred from onboarding new customers at its Dubai International Financial Centre branch by the local regulator. HDFC Bank, India's largest private sector lender, said it has initiated the necessary steps to comply with the notice of the Dubai Financial Services Authority and added that it does not see any material impact from it.

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Rediff.com1 Dec 2025

Ukraine claimed responsibility after explosions hit the vessels on Friday and Saturday.

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Rediff.com3 Nov 2025

With the Union Budget three months away, major industry chambers have submitted to the government proposals on common taxes, seeking simpler compliance and a quicker resolution of tax disputes.

Board nod must for bank entities to do same biz: RBI

Board nod must for bank entities to do same biz: RBI

Rediff.com6 Dec 2025

The Reserve Bank of India (RBI) on Friday allowed multiple entities in a bank group to undertake the same business as long as they cater to different client segments, while mandating board approval to ensure that any overlap in business has proper rationale and justification.

Young Earners, Start With A Minimum Rs 1 Cr Cover

Young Earners, Start With A Minimum Rs 1 Cr Cover

Rediff.com27 Nov 2025

Younger customers should opt for increasing cover as their financial commitments are likely to rise in the future.

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

Rediff.com3 Dec 2025

Indigo airlines cancelled 13 flights from Hyderabad airport, causing chaos and frustration among passengers. The cancellations were attributed to technology and operational issues.

Why Banks Are Struggling For Deposits

Why Banks Are Struggling For Deposits

Rediff.com19 Nov 2025

As deposit growth lags credit expansion, Indian banks face shrinking low-cost Casa inflows, rising funding costs, and structural shifts driven by UPI, e-Kuber, and digital savings trends, points out Tamal Bandyopadhyay.

Why IT Firms Face 5-10% Payroll Hike

Why IT Firms Face 5-10% Payroll Hike

Rediff.com24 Nov 2025

'Companies will need to revisit compensation structures, contracts, staffing models, and human resources system.'

GST 2.0 bolstered momentum, economy on stable footing

GST 2.0 bolstered momentum, economy on stable footing

Rediff.com28 Nov 2025

The reduction in the goods and services tax (GST) rates has increased the momentum in India's economic activity both on the supply and demand sides, while robust agricultural activity - reflected in the strong onset of rabi sowing and adequate reservoir levels - has reinforced the outlook for food supply and rural incomes, the finance ministry said on Thursday.

'Banks Need To Reinvent Themselves'

'Banks Need To Reinvent Themselves'

Rediff.com3 Nov 2025

'Reinvention is not a hugely difficult task. With technology as available today, you can reinvent yourself pretty quickly.'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

Rediff.com15 Nov 2025

'We currently have new proposals worth Rs 1.48 trillion in the pipeline.'

India a top priority: Prosus CEO

India a top priority: Prosus CEO

Rediff.com2 Dec 2025

Highlighting India as the company's most important growth market, Fabricio Bloisi, group chief executive officer (CEO) of the Dutch technology investor Prosus signaled a sharp acceleration in artificial-intelligence investments across its portfolio in the country.

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

Rediff.com6 Dec 2025

'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew planning hasn't materialised within 12 to 24 months from inception, how will 45 days -- from December 5 to February 12 -- suddenly resolve matters?'

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Rediff.com22 Nov 2025

Following Axis Max Life Insurance's second-quarter results for 2025-26, Sumit Madan, managing director and chief executive officer of the company, speaks to Aathira Varier and Subrata Panda/Business Standard about growth aspirations, strategies to offset the impact of the input tax credit (ITC) withdrawal, reverse merger plans, and more.

Urgent Need For Data Sovereignty

Urgent Need For Data Sovereignty

Rediff.com13 Oct 2025

'When global politics has some intervention on the core software one uses, and if you are cut off from your own data in critical workflows, sovereignty is no longer optional. It becomes a necessity.'

Fast, big, agile: India powers SAP's global growth engine like never before

Fast, big, agile: India powers SAP's global growth engine like never before

Rediff.com30 Sep 2025

India remains one of the largest and fastest-growing markets for SAP, and the scale of products being built in the country is bigger compared to other geographies, Manish Prasad, president and managing director of SAP India, said. "The beauty of India is scale, size, and agility.

India's festive hiring rises 17%; gig, temp roles see 25% surge this year

India's festive hiring rises 17%; gig, temp roles see 25% surge this year

Rediff.com11 Nov 2025

Overall hiring volumes grew by 17 per cent year-on-year across key consumption-linked sectors during the August-October period, driven by heightened consumer sentiment, attractive festive promotions, and wider geographic penetration, according to a report.

HDFC Bank doesn't see AI leading to layoffs: CEO

HDFC Bank doesn't see AI leading to layoffs: CEO

Rediff.com19 Oct 2025

The country's largest private sector lender HDFC Bank does not see its use of artificial intelligence leading to any layoffs, a top company official has said.

Maruti Suzuki, Hyundai grip wheel in a turning market

Maruti Suzuki, Hyundai grip wheel in a turning market

Rediff.com10 Nov 2025

The operating performance of the country's largest passenger carmakers, Maruti Suzuki India (MSIL) and Hyundai Motor India (HMIL), in the July-September quarter (Q2) of 2025-26 (FY26) outpaced brokerage expectations.

Flipkart, Amazon Stack Up Space For Festival Rush

Flipkart, Amazon Stack Up Space For Festival Rush

Rediff.com9 Sep 2025

Festive sales are expected to surge 27 per cent to cross Rs 120,000 crore in 2025, driving Amazon and Flipkart to expand warehousing capacity by millions of cubic feet and extend delivery networks to thousands of new pin codes -- an infrastructure buildout that could reshape India's retail landscape for years.

'Government Is The Source Of Our Data Leakages'

'Government Is The Source Of Our Data Leakages'

Rediff.com4 Dec 2025

'Instead of the government and telecom operators solving the mess of their own creation, they're telling us we need to give access to our phones perpetually.'

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

Is AI Wiping Out Entry Level Jobs?

Is AI Wiping Out Entry Level Jobs?

Rediff.com14 Aug 2025

Generative AI is transforming workplaces but at a cost -- there are fewer jobs for young workers just entering the workforce, reveals a Goldman Sachs report.

UPI Goes Global, Fintech Hits A Wall

UPI Goes Global, Fintech Hits A Wall

Rediff.com1 Nov 2025

'When you think of cross-border payments, the first things that come to mind are risk, compliance, taxation, speed, and cost.'

Core areas light up Havells India as consumer durables dim the spark

Core areas light up Havells India as consumer durables dim the spark

Rediff.com6 Nov 2025

The July-September quarter (Q2) performance of consumer electricals and durables major Havells India in 2025-26 (FY26) was broadly in line with Street estimates. While the top line was supported by robust growth in the wire and cable, switchgear, and lighting segments, the consumer durables segment restricted overall gains.

CAFE-3 Sparks Major Fight Over Big Vs Small Cars

CAFE-3 Sparks Major Fight Over Big Vs Small Cars

Rediff.com3 Dec 2025

In absolute terms, both types of cars must cut emissions by about 28-29 g/km. But in percentage terms, the lighter 900-kg car must reduce emissions by 27 per cent, while the 1,500-kg car needs a 22 per cent cut. And the target becomes progressively stringent for both -- but, once again, the tightening is sharper for the 900-kg car than for the 1500-kg car.

Mercedes clocks record Navratri sale of 2,500 cars

Mercedes clocks record Navratri sale of 2,500 cars

Rediff.com8 Oct 2025

'We expect this festival buying spirit to continue in October as well, with upcoming festivities including Dhanteras and Diwali, which traditionally witness spirited buying from customers.'

E2W firms get serious about customer care support

E2W firms get serious about customer care support

Rediff.com10 Dec 2024

Players like Ola Electric, Ather Energy, Kinetic Green and BGauss are introducing premium services and infrastructure enhancements.

Airtel to approach DoT on AGR in coming days: MD

Airtel to approach DoT on AGR in coming days: MD

Rediff.com5 Nov 2025

Telecom firm Bharti Airtel will approach the government on the adjusted gross revenue (AGR) it has to pay the exchequer following the Supreme Court's judgment that the government can reassess all AGR dues, according to vice-chairman and managing director Gopal Vittal.

Is Paytm Out Of The Woods?

Is Paytm Out Of The Woods?

Rediff.com2 Oct 2025

'This marks a turning point for Paytm, with the regulatory environment looking much clearer than it has been in the last two years.'

GST rates cut: Challenges FMCG companies are facing

GST rates cut: Challenges FMCG companies are facing

Rediff.com24 Sep 2025

With lower GST rates taking effect, fast-moving consumer goods players face challenges in setting reduced prices for their products in round figures, but expect the magical price points to be restored within two months.

M&M, Manulife to form life insurance JV with 7,200 crore investment

M&M, Manulife to form life insurance JV with 7,200 crore investment

Rediff.com14 Nov 2025

Canadian firm Manulife and Mahindra & Mahindra (M&M), an Indian automaker with interests in financial services, have signed an agreement to form a 50:50 life insurance joint venture (JV) with a total capital commitment of up to Rs 3,600 crore each totalling Rs 7,200 crore.

'Insurance Sector Is At An Unstable Equilibrium'

'Insurance Sector Is At An Unstable Equilibrium'

Rediff.com3 Nov 2025

'Other sectors that manage the savings pools of Indians are giving tough competition to life insurance companies.'

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Rediff.com8 Oct 2025

Finance Minister Nirmala Sitharaman on Tuesday asked fintech firms to focus on risk management at a time when criminals are using AI to mimic voices, clone identities and create lifelike videos to manipulate people.

Amazon cuts seller fees, boosts AI tools ahead of festive shopping season

Amazon cuts seller fees, boosts AI tools ahead of festive shopping season

Rediff.com8 Sep 2025

Amazon India is repositioning itself as a comprehensive business partner rather than just an e-commerce platform, slashing seller fees and introducing artificial intelligence-powered tools ahead of the country's crucial festive shopping season that could determine the year's retail performance.